Shipping & Returns
Operating Hours: Monday - Friday: 9am-5pm EST. Saturday - Sunday: Closed
Exchanges & Returns
- Visit the following link - Returns Portal
- Enter your order number and email address
- Select the items you want to return or exchange and choose the reason for your return
- Determine which return outcome you’d like
- Securely pack item(s) in a small box or padded mailer. If available, please use original packaging.
- Attach your return label to the package and drop it off within 14 days to your nearest USPS location.
Returning a gift? Please reach out to our customer care team at info@littleskystone.com
Please note that original shipping fees are non-refundable.
**Orders placed through Facebook, Instagram, and Tik Tok Shop that are eligible for a return or exchange must be processed manually and cannot be submitted through our automated returns platform. Please reach out to our support team at info@littleskystone.com and include the information from steps 2-4 above in your email for our team to process your request.
Extended Holiday Return:
For orders that place between 11/15/2024 and 12/25/2024, they are eligible for return until 1/10/2025.
Regular Return:
We accept returns/exchanges within 14 days of your order delivery date for any unworn pieces that are not final sale.
Exchanges:
Need a different size or want a totally different item? Send it back and we'll send the new piece or offer store credit to use whenever!
Returns:
Domestic Returns ( Orders within the US)
Didn't absolutely love your jewelry? Send it back to us for a refund!
Please note: we're a small team and keep a close eye on returns. For non-insured orders. All returns are subject to a return shipping fee of the postage ( ranges from $3.5 to $5 depending on the location of the return ) , which will be deducted from the total refund amount. If you decide to return for store credit, the return shipping fee is waived.
International Returns:
Customers will be responsible for the postage of international returns.
All returns must be:
- Unworn
- Have no signs of wear or damage
- In its original condition with tags still attached (if any)
- In all original packaging (box and pouch included)
- If it's a full return of the order, any Free/ Gifted Product must also be returned as well.
Last Chance products are final sale and cannot be returned.
Mystery Gifts or Items cannot be returned.
Pre-kitted bundles must be returned in full. Please note if you purchased a bundle, you must return all the products in the bundle to receive a refund.
Engraved and customized jewelry is final sale and cannot be returned.
Items purchased through a third-party vendor (outside of littleskystone.com) must be returned through the company that it was purchased from.
We stand by our work and the quality of our products; we are happy to offer a 1-year warranty on all products. Please reach out to our customer care team info@littleskystone.com if you have any issues.
Our warranty does not cover lost items, normal wear and tear, including scratches, tarnishing, or fading of metals and gemstones, damage caused by improper care, such as exposure to chemicals, water, or excessive force, or any modification to your product done by a third party outside of Little Sky Stone.
To submit your warranty claim, please reach out to us: info@littleskystone.com
Important
By submitting a warranty claim, you acknowledge and agree to the following terms:
Return of Impacted Product: If your warranty submission is accepted, you must send the impacted product to us for quality assurance review and testing.
If the item is in stock, and your warranty submission is approved, you will receive a replacement of the same item.
If the item is not in stock due to inventory limitations or discontinuation, you will be issued a store credit equivalent to the purchase price of the original item.
No Refunds or Exchanges: refunds will not be provided nor an exchange for a different item, size or material.
Third-party vendor: Items purchased through a third-party vendor (outside of littleskystone.com (http://littleskystone.com) and/or Little Sky Stone stores or pop-ups) may be subject to a different warranty policy. Please check the details from where the item was purchased.
Third-party services: Leveraging a third party repair service will void Little Sky Stone warranty. Little Sky Stone does not accept warranty claims with post-purchase modifications.
Promotional products: Items received from a promotion or campaign may be excluded from our warranty policy.
- Our team may ask for additional information regarding your piece to confirm the validity of your warranty claim; LSS reserves the right to deny any claims found to be fraudulent or outside of the stated warranty coverage.
Unworn pieces can be exchanged for a different size or chain length within 14 days of order delivery.
Production & Shipping
For non-personalized orders, we ship within 1-2 business days.
Domestic Shipping will be sent with USPS First Class Mail with tracking. Please allow 4-6 business days.
Expedited shipping takes 2-4 business days.
Our system is unable to upgrade shipping speeds after an order has been placed.
You may reach out to our customer support team at info@littleskystone.com immediately, requesting to cancel/refund your entire order and you can then reorder with your desired shipping speed.
Import taxes, duties and related customs fees may be charged once the package arrives at the destination country. These duties vary from country to country and are charged depending on the marked "value" of the pieces inside the package.
Little Sky Stone is not responsible for these fees. It is the responsibility of the customer to be aware of charges that may occur at the time of delivery/pickup for imported goods.
Not all packages are subject to the duty/custom fee, so we recommend contacting your local customs for information if you have additional questions.
Re:do Shipping Protection
Re:do is a company we partner with that provides extra protection for your purchase on its way from us to you. When added to your order, it protects against loss, theft, or any damage during transit.
You can file a claim here or by emailing our customer support team at info@littleskystone.com. Please provide the following information: first/last name on the order, order number, shipping address, and any additional information you find helpful.
For lost/stolen packages: Must be submitted no sooner than 7 days prior to the most recent tracking update or delivery date and no later than 14 days from the most recent tracking update or delivery date.
For damaged items: Must be submitted within 14 days from the date of delivery.
A shipment that states "delivered" by the carrier that has not arrived to the address provided at checkout.
A shipment that appears to be lost by the carrier where the status has not updated and is not marked as “delivered”.
Invalid/incorrect addresses are not considered to be lost as the carrier was unable to deliver. In most cases these will be returned to our office at which point our customer support team will reach out via email and can reship your package to a new address.
A shipment with items that were broken or damaged upon arrival.
Part of the order is missing due to the package being opened or tampered with in transit.
For lost/stolen packages: Must be submitted not sooner than 7 days prior to the most recent tracking update or delivery date and no later than 14 days from the most recent tracking update or delivery date.
For damaged items: Must be submitted within 14 days from the date of delivery.
If I purchase without Re:do Shipping Protection will you cover my order in case of loss, theft or damage?
- No, by opting out of shipping protection, Little Sky Stone is exempt of liability in case of loss, theft or damage and is not responsible for reshipping your package or providing a refund.
I didn’t want Re:do Shipping Protection on my order. Can you refund me?
- Re:do Shipping Protection is final sale and cannot be refunded.
I think my order is lost; there hasn’t been an update in a few days. Can I submit a claim?
- We reserve the right to classify your package as being delayed and may wait 7-14 days for an update if there are known delays due to weather, holidays, etc that may be out of our control.
*Our team may ask for additional information regarding your order to confirm the validity of your claim. They also reserve the right to deny a claim if found to be fraudulent.